More Utility Billing Information
- How to Contact the Utility Billing Office
- How and Where to Make Payment
- New Emergency Notifications
- Payment Inquiries
- Bill Not Received
- Late Fees
- Disconnection for Non-Payment
HOW AND WHERE TO MAKE PAYMENT:
BY MAIL – If paying by mail, make the check payable to the CITY OF OLDSMAR using blue or black ink only and send it to the above address. Please allow enough time to ensure that your check arrives on or before your DUE DATE.
IN PERSON – A night depository at City Hall is available for after-hours payments. You may also pay at the cashier’s window inside the building from 9:00 AM to 5:00 PM Monday – Friday.
AUTOMATIC BANK DRAFT – No checks to write, no stamps to buy, no cost to you! Your monthly utility bill amount will be automatically deducted from your bank account 5 days prior to the due date. Contact the Utility Billing office to obtain the sign up information or download the form from the City’s website, ONLINE SERVICES page. Submit the form as indicated.
ONLINE – A convenience fee will be charged for all credit/debit card and echeck transactions. Contact the Utility Billing office by e-mail or phone to request your PIN. Go to the City’s website, ONLINE SERVICES page, then select Pay Utility Bill. Log in to your account by using your account number and the PIN.
AUTOMATIC CREDIT CARD BILLING OR ECHECK– Make a payment on the City’s website using the credit /debit card or checking account and select the recurring payment option. The convenience fee will apply to each payment.
PHONE PAYMENTS – Call (844) 471-7327 toll free to make a phone payment with a credit/debit card or echeck. There will be a convenience fee for each transaction.
Go GREEN! Receive your monthly utility bill by e-mail. If you have online access to your account, log in and click the BILLING OPTIONS tab to select e-bill options. If you do not have online access, contact the Utility Billing office for sign-up information (by e-mail or phone).
If you want to include inquiries, messages, change of mailing address, etc., with your payment, please use a separate piece of paper, rather than writing on the billing statement. Inquiries can also be made via e-mail or by phone.
BILL NOT RECEIVED:
Should you not receive your utility bill during your normal billing time, please contact the Utility Billing office for proper billing information. The failure of the customer to receive a utility bill does not remove the obligation of timely payment or the penalties for nonpayment.
A 5% late charge will be added to your current bill if your payment is NOT RECEIVED in the Utility Billing office by 5 pm on the due date.
DISCONNECTION FOR NON-PAYMENT:
Past due accounts are subject to disconnection. Shutoff fees will be applied to the next billing cycle.
As soon as you know when you want to discontinue service, please call Utility Billing and let us know so we can update the account. Never depend on the next occupant to terminate your service and relieve you of any liability.